With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and infighting.
Corporate introduces a friendly step-tracking challenge between Cloud 9 branches, and Amy, Jonah, and Dina create a fake rivalry to inspire Store 1217’s laziest employees. The healthy competition gets chaotic when the fake rivalry becomes real.
Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett get roped into baby-sitting Glenn’s daughter while he childproofs his office. Jonah and Mateo become political activists.
Glenn drives Amy crazy with a new, over-the-top training system. Cheyenne and Mateo brainstorm a new business. Dina recruits Jonah to help her when she starts second guessing her own future.
Amy and Jonah get a taste of how the other half lives when they attend a managers’ conference; Mateo unwittingly reveals a secret about himself; Garrett and Dina face the trials and tribulations of the giftwrapping station.
When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah’s parents – and learns he hasn’t been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.
Amy faces a nightmare day at work when she learns she doesn’t have maternity leave – made worse by Cheyenne and Mateo’s campaign to change her baby’s name. Meanwhile, Jonah and Garrett take on hiring the new seasonal help.
Amy and Dina are both in labor! But while Glenn’s manager status gets Dina the royal treatment at the fancy hospital, Amy and Jonah have a far different experience at a nearby (and cheaper) clinic. At Cloud 9, Garrett struggles to express his best wishes for the new parents.
When an employee costume competition is announced, Amy and Mateo aren’t afraid to play dirty to win first prize – a paid day off. Meanwhile, Glenn is preoccupied by Cloud 9’s new automatic cart collector, and Garrett is tormented by an annoying Halloween novelty song.
Amy and Jonah get combative to keep their new relationship hidden from their co-workers. Meanwhile, Glenn spirals when he learns Kelly wants to transfer to a new store, and Cheyenne struggles to organize a Cloud 9 carpool.